Ofertas › Reed Technology
Reed Technology · Leeds, United Kingdom · £27,000 - 35,000 per year
Salary: £27,000 - 35,000 per year Requirements: We require a full UK driving licence and access to a vehicle, as the role involves regular travel to our offices and operational sites. We are looking for a motivated IT professional with experience supporting end users and troubleshooting technical issues. We value hands-on experience across Microsoft technologies, including Microsoft 365, Azure, Intune, and modern workplace tools. Experience with Windows laptops, desktops, and mobile device deployment and support is essential. Familiarity with networking, security, endpoint management, and identity administration is important. Strong communication and incident management skills are required for working with users and managing service requests. Responsibilities: Provide 1st and 2nd line technical support to our end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through our IT ticketing system. Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and help maintain endpoint security standards. Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding, including account creation, permissions management, and licence allocation. Assist with the administration and monitoring of Azure resources and cloud services. Help maintain security best practices including Multi-Factor Authentication, Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Support the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to help ensure business continuity. Technologies: Azure Cloud Hardware Support Microsoft 365 Microsoft Intune Mobile Network Security Sha