Ofertas › James Frank Associates
James Frank Associates · Paddock Wood, United Kingdom · Remoto · £30,000 - 35,000 per year
Salary: £30,000 - 35,000 per year Requirements: Minimum of 3 years experience in a technical support role, ideally working up to 2nd Line level Strong networking skills, including WAN/LAN connectivity, routers, firewalls and switches Knowledge of backup technologies Good MS365 knowledge is advantageous Experience with Active Directory Experience with VMware or Hyper-V Confident working with users of all levels and providing a high level of customer service Must be able to drive and have access to a personal vehicle Responsibilities: Provide high-level technical support to a broad range of clients, both remotely and on-site Handle day-to-day support tasks and project work Act as the first point of contact for clients Support and escalate issues for junior engineers when needed Work towards individual and team KPIs Ensure a consistently high level of service is maintained for clients by the Help Desk team Technologies: Active Directory Hyper-V Support LAN VMware More: We are a thriving MSP and a leader within our field, experiencing an exciting period of growth. We offer the opportunity to work closely with an experienced team of engineers, supporting a broad range of clients across both day-to-day support and project work. This is a full-time, permanent role for a 2nd Line Engineer within our IT business, with remote and on-site work involved. last updated 42 week of 2026