Ofertas › Additional Resources
Additional Resources · City of Westminster, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Previously worked as a Business Analyst, Business Systems Analyst, Systems Analyst, Process Analyst or in a similar role Proven experience delivering Jira Service Management implementations Strong Business Analysis experience within system implementation, digital transformation or operational change programmes Experience working with HubSpot integrations Previous involvement in projects that have progressed from discovery through to implementation and delivery Strong skills in workflow design, process mapping and business documentation Experience supporting system integrations, including API-related analysis Knowledge of IT Service Management (ITSM) processes, workflow automation and service delivery models Experience producing training materials, operational procedures and implementation documentation Responsibilities: Work closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions Lead Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support Support the transition of an Access Governance function onto Jira Service Management using established workflows and operational processes Create and maintain process maps, workflow documentation, user stories, implementation tickets and acceptance criteria Analyse and support API integrations between Jira Service Management, HubSpot and other business systems Ensure solutions align with wider service management processes and technology environments Support testing, validation and User Acceptance Testing (UAT) activities Identify delivery risks, dependencies and implementation considerations Produce operational documentation, training materials and implementation resources to support adoption Technologies: AI API HubSpot Support ITSM JIRA More: We are a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. We are offering a 6-month contract-based Senior Business Analyst role with hybrid / remote working options, a salary range of £450 - £600 per day and benefits. This is an excellent opportunity to join a high-profile transformation programme supporting the implementation of Jira Service Management within a live operational environment. last updated 42 week of 2026