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Bright Purple Resourcing · Edinburgh City Centre, United Kingdom · Remoto · £70,000 - 70,000 per year
Salary: £70,000 - 70,000 per year Requirements: Entirely customer-facing career, ideally as a Technical Account Manager, Customer Success Engineer, Resident Engineer, Solutions Engineer, or in a similar role Experience supporting a complex technical product in live production environments for demanding customers Background in network security, telemetry, data analytics, or a related field Excellent communication skills and confidence handling difficult conversations and senior stakeholders Solid understanding of networking and infrastructure Willingness to travel to customer sites when needed Exposure to DDoS mitigation or similar security platforms is desirable Responsibilities: Serve as the trusted, day-to-day technical contact for a major customer, working remotely with regular on-site visits Own customer issues from start to finish, ensuring accountability and keeping the customer informed through resolution Engage the appropriate internal teams, provide updates, and ensure issues are not overlooked Identify early signs of customer frustration or pain points and address them before they put the relationship at risk Feed customer insights back into the business to support continuous feedback and improvement Identify products or services that could address customer needs and share those opportunities with the account team Participate in customer health checks, service reviews, and strategic conversations Help customer teams build confidence and knowledge in using the platform Technologies: Support Network Security More: Were recruiting for a well-established, publicly listed network security specialist whose platform combines real-time DDoS detection, mitigation, and analytics. Internet service providers, hosting companies, and large enterprises rely on the platform to keep services online in demanding network environments. This is a dedicated, seconded Resident Engineer position within the Professional Services team, supporting a major customer after deployment. It is customer-focused rather than a development role, with no coding or product building. We offer a salary of up to £70,000, remote working within the UK, and occasional travel to Edinburgh, London, and customer sites. Benefits include a pension scheme, life assurance, private medical insurance, enhanced parental leave, generous holiday allowance, and your birthday off. Bright Purple is an equal opportunities employer and works with clients that share its commitment to diversity and inclusion