Ofertas › Equinix, Inc
Equinix, Inc · Melbourne, Australia
Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary An entry-level opportunity is available offering a role that involves working a n evenly shared 24/7/365 roster, working 12 hour shifts to cater to the diverse needs of customers. The position provides full training and onboarding ensuring that all responsibilities are thoroughly taught and developed. This comprehensive training program equips those with the right attitude and technical capacbility with the necessary skills and knowledge to excel in their role. With a focus on meeting customer requirements this position offers a dynamic and challenging environment for recent graduates to kickstart their careers in the industry. Key Responsibilities: Queue Management / Reporting: Manage work order requests, meet commitment times, escalate requests according to standard procedures, maintain work records, and update asset databases and systems. Installations: Rack and stack customer equipment and support standard infrastructure installations, including fibre trays, ladder racks, cabinets, and cable trays. Cross-Connect: Support standard cross-connect installations, terminations, modifications, testing, and cable management across fibre, copper, and coaxial cabling. Testing / Troubleshooting: Support standard testing, installations, and Layer 1 cross-connect certification, with opportunities to learn more advanced testing under supervision. Stakeholder Partnership: Work with Operations and Security teams and provide backup support to team members when required. Customer Management: Deliver a good customer experience, meet work order commitments, support deployments and alterations, and assist customers with access control and escorting. Projects: Support project delivery, vendors, and physical customer audits, following standard procedures or working under supervision when required. Training: Complete assigned training