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The Channel Recruiter · Livingston, United Kingdom · £25,000 - 25,000 per year
Salary: £25,000 - 25,000 per year Requirements: Previous experience in a customer service, administration or coordination role Excellent attention to detail and strong organisational skills Ability to manage multiple tasks and prioritise effectively Good IT and systems skills, with confidence to learn new systems quickly Strong written and verbal communication skills Ability to enter and maintain information accurately Professional and positive approach when dealing with customers Confidence taking ownership of queries and seeing them through to resolution Ability to work effectively as part of a team Responsibilities: Manage administration of HP products across relevant customer frameworks and contracts Process customer requests and enter information accurately across internal systems Respond to customer queries via phone and email professionally and promptly Liaise with internal teams, customers and HP to progress requests smoothly Maintain accurate records, update systems and keep stakeholders informed of progress Monitor outstanding actions and follow them through to resolution Support the wider team with day-to-day administration and customer service activities Follow processes and agreed service levels Take ownership of customer queries and escalate issues where required Build positive relationships with customers and colleagues to support a great customer experience Technologies: Support CRM Hardware More: Were looking for an organised, customer-focused HP Frameworks Administrator to join our team in Livingston. The salary is £25,000 per annum. Benefits include private healthcare, pension, 25 days holiday rising to 30 days over five years, group life insurance, income protection, gym discounts, Employee of the Quarter and an employee referral programme. At XMA, we help organisations achieve more through technology and aim to create a workplace where people can grow, belong and do their best work. We value inclusion and are committed to a respectful workplace where everyone can thrive. As a Disability Confident Leader, we offer a guaranteed interview to candidates with a disability who meet the essential criteria and consider reasonable adjustments during recruitment and employment. last updated 42 week of 2026