Ofertas › Hays Technology
Hays Technology · Cardiff, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Previous experience in an IT Support, Service Desk, Helpdesk or User Support environment Strong customer service and communication skills Experience supporting Microsoft 365 / Office 365 applications Good working knowledge of Windows 11 Experience supporting Apple devices, including iPads Knowledge of Active Directory, including basic account administration Experience troubleshooting hardware and software issues Exposure to Microsoft Teams and telephony systems Understanding of or experience with Microsoft Copilot is beneficial A basic understanding of the Welsh language is advantageous Responsibilities: Act as the first point of contact for internal IT support queries Log, categorise and prioritise incidents and service requests in line with agreed SLAs Diagnose, troubleshoot and resolve first-line hardware and software issues Provide account administration and user support within Active Directory Support users across Microsoft 365, Windows 11 and Microsoft Teams Assist with laptops, desktops, iPads, smartphones and other end-user devices Support Microsoft Teams and associated telephony systems Escalate more complex technical issues to the appropriate IT teams where required Maintain and improve the internal IT knowledge base Provide guidance and training to users on IT systems and applications Contribute to continual service improvement by identifying opportunities to improve the user experience and IT support processes Technologies: Active Directory Copilot Hardware Support Microsoft 365 Office 365 Windows More: We are recruiting for a customer-focused User Support Engineer to provide first-line technical support to internal users and serve as their initial contact for IT queries. The role is based in Cardiff, with hybrid working, on a three-month contract at £160 per day, Inside IR35. Hays Specialist Recruitment Limited is acting as an employment agency for permanent recruitment and an employment business supplying temporary workers. last updated 42 week of 2026