Ofertas › EXCEVO LTD
EXCEVO LTD · Manchester, United Kingdom · £33,000 - 40,000 per year
Salary: £33,000 - 40,000 per year Requirements: Previous experience working in an MSP, IT support company, or busy service desk environment Strong Level 1 support skills and experience handling Level 2 issues Good knowledge of Microsoft 365 and Windows environments Experience supporting Azure Virtual Desktop (AVD) Strong troubleshooting and problem-solving skills Ability to manage multiple tasks and priorities Confidence speaking to customers over the phone Good written communication skills Organised, reliable, and able to take ownership of technical issues Willingness to participate in on-call support when required Desirable experience with Microsoft Entra ID / Azure AD, Microsoft Intune, Exchange Online, SharePoint and OneDrive, Active Directory, FSLogix, VPNs and networking, firewalls, RMM tools, endpoint management, 3CX / VoIP, or supporting remote users Responsibilities: Provide Level 1 and Level 2 technical support to our MSP customers Support users via phone, email, WhatsApp, and remote support tools Troubleshoot Microsoft 365, Windows, email, user account, application, and connectivity issues Support and troubleshoot Azure Virtual Desktop (AVD) environments Manage multiple tickets and customer requests at the same time Keep customers updated and maintain clear ticket notes Assist with user onboarding and offboarding Manage permissions, accounts, and general Microsoft 365 administration Diagnose issues before escalating to senior engineers where required Support our wider IT team with customer projects, changes, and recurring technical issues Provide on-call or out-of-hours support when required Technologies: Active Directory Azure Support Microsoft 365 Microsoft Intune SharePoint Windows Office 365 Cloud More: We are a growing MSP with a technical team supporting a range of business customers. This is a hands-on, full-time, permanent role in a fast-paced environment, rather than a scripted call-centre helpdesk position. The successful candidate will work from our office near Manchester Airport, in person, Monday to Friday, with working hours of either 08:30–17:00 or 09:00–17:30. The salary is £33,000–£40,000 per year. Benefits include free parking and on-site parking. last updated 42 week of 2026