Ofertas › Computacenter
Computacenter · united kingdom, United Kingdom · £51,000 - 91,000 per year
Salary: £51,000 - 91,000 per year Requirements: In-depth knowledge and good understanding of Microsoft Windows 10 and Windows 11, including build, configuration and registry settings, and proficiency in Microsoft Office Experience handling LTSC Channels and KIOSK is highly desirable Basic understanding of SCCM and Active Directory, plus working knowledge of IT service models Network experience covering LAN, WAN, VLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN or remote connectivity Appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools and general etiquette Knowledge of computer peripherals, including printers and MFDs, display screens, docking stations, port replicators, cameras and scanners Working knowledge of IT Service Management (ITSM) software, such as ServiceNow Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK driving licence SC Cleared or required to undertake SC Clearance Responsibilities: Undertake incident and service request tasks Take 2nd-line responsibility for resolving incidents to SLA Maintain a target of fewer than 2% incidents per month Complete assigned work within allocated timeframes Undertake project tasks, supporting internal and external Project Managers Undertake non-standard request tasks to agreed timescales Proactively communicate and coordinate with Level 3 teams to highlight major-level issues Resolve technical issues involving laptop and desktop hardware, networks, printers and related equipment Install and configure software and hardware Technologies: Active Directory Hardware Support ITSM LAN Network ServiceNow VPN Windows Mobile More: We are Computacenter, a leading independent provider of IT infrastructure services with about 21,000 employees worldwide. We advise organisations on IT strategy, implement appropriate technology and manage customer infrastructures at the heart of digitisation. We offer a friendly, open working environment with limited hierarchy and value teamwork and performance. We encourage, empower and support our people, and foster a strong sense of community. This is a full-time, onsite Desktop Support Engineer role in Lossiemouth, Moray, supporting a busy customer environment and helping users receive a responsive, high-quality support experience. last updated 42 week of 2026