Ofertas › Quantum-Systems GmbH
Quantum-Systems GmbH · Gilching, Germany · Remoto · 44.000 - 81.000 € per year
Salary: 44.000 - 81.000 € per year Requirements: Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field Alternatively, equivalent practical experience in technical support, field service, or hands-on system troubleshooting Strong analytical and problem-solving skills, with a focus on resolving root causes Ownership and accountability when handling customer issues and escalations Structured, self-driven approach to work, including in dynamic on-site environments Confidence working with technical documentation, diagnostics, and repair processes Strong customer-facing communication skills and ability to explain complex technical topics clearly Fluency in English and German Willingness to travel frequently across Europe Interest in cutting-edge technologies such as drones, robotics, or aviation Responsibilities: Deliver on-site troubleshooting of our products at customer sites across Europe, using best practices, manuals, and knowledge bases Perform on-site repairs and rework of our products at customer sites across Europe, following best practices and repair manuals Ensure compliance with safety standards and operational guidelines during service activities Provide on-site technical assistance to our training and demo team before and during customer-site operations across Europe Independently plan and coordinate support and repair visits with internal departments and customers Handle customer requests in Jira Service Management, document them in a structured way, and work with Tier 2 support to resolve issues at customer sites Provide structured service reports after on-site visits to support transparency and internal follow-up Stay up to date on new features, components, and operational capabilities to strengthen technical expertise and support quality Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process improvements Provide field feedback to Product and R&D to support reliability improvements and future design enhancements Take ownership of on-site customer complaints and escalations, coordinate resolution with internal teams, and guide customers in self-directed repair and maintenance Technologies: AI GIS Hardware Support JIRA Robotics Security Mobile More: As a Field Support Technician, you will be a key member of our Solutions team, delivering on-site technical support for our drone systems across Europe. You will work closely with our Support, R&D, Product, and Training/Demo d