Ofertas › ECS
ECS · Englefield, United Kingdom · £62,400 - 62,400 per year
Salary: £62,400 - 62,400 per year Requirements: Typically 3 years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on Level 1/Level 2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support. Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support. Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and improving team quality. Strong communication and customer ownership, including confidence working with senior or demanding users. Live SC clearance is stated as essential; the posting also says candidates must hold, or be eligible and willing to obtain and maintain, the required clearance. Desirable: Typically 5 years of experience across endpoint engineering, Modern Device Management, EUC, or Microsoft workplace technologies. Desirable: Practical experience with Microsoft Intune, Windows Autopilot, Entra ID, and Windows 10/11 endpoint management. Desirable: PowerShell capability and experience automating device builds, reporting, or remediation. Desirable: Experience packaging and deploying applications using Win32, MSIX, scripts, or comparable enterprise methods. Desirable: Understanding of endpoint security controls, including Defender, BitLocker, Conditional Access, configuration and compliance policies, and least privilege. Desirable: Experience with technical testing, change control, documentation, and production handover. Desirable: Relevant Microsoft 365 or Endpoint Administrator certification. Desirable: Experience with ServiceNow CMDB, asset management, or device lifecycle processes. Desirable: Knowledge of application compatibility, driver and firmware management, and deployment rings. Desirable: Experience engineering endpoints in Government, defence, or another regulated environment. Responsibilities: Own and improve the technical build, provisioning, and software-distribution capability for Windows end-user devices on a Government project. Use Intune, Autopilot, Entra ID, and related Microsoft technologies to deliver secure, repeatable, supportable device builds, with an emphasis on automation, testing, and lifecycle control. Maintain and improve the Windows endpoint build standard, including Intune configuration, Autopilot profiles, c