Ofertas › NHS Professionals
NHS Professionals · Exhall, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: GCSE/GCE Mathematics at Grade C or above GCSE/GCE English at Grade C or above A+ Certification – Essentials, or equivalent A+ Certification – IT Technician, or equivalent Foundation-level ITIL v3 qualification, or equivalent ECDL advanced-level qualification, or equivalent Microsoft Certification, or equivalent Driving is preferable but not essential Responsibilities: Answer calls within the defined timeframe and in a confident manner Keep call lengths within agreed Service Level Agreements and time between calls within acceptable timescales Solve an agreed percentage of calls at first point of contact Provide first-line support to users experiencing difficulties with IT systems Support incident management, including resolving incidents remotely using specialist support software and actioning service requests through defined Service Desk and ITIL processes Work flexibly on a rota and respond to incidents across Coventry and Warwickshire Work within the services policies and procedures Technologies: Incident Management Support ITIL More: We are recruiting a Band 4 IT Engineer – Service Desk for a six-month assignment, with the possibility of extension. The role is based in Coventry, CV6 6NY, and is 22.5 hours per week. The pay rate is £14.11 per hour plus £1.98 per hour holiday pay and £2.86 per hour employers National Insurance contribution, for a total of £18.95 per hour. The position is a visible, customer-facing role in a pressurised environment, serving as the single point of contact for customer communications. The posting describes hybrid working with at least 60% in the office and daily office attendance during onboarding; it also states that the role requires work on phones and service request queues, with no field work. last updated 42 week of 2026