Ofertas › AWD Recruitment
AWD Recruitment · Dalston, United Kingdom · Remoto · £35,000 - 35,000 per year
Salary: £35,000 - 35,000 per year Requirements: Experience delivering IT or software end-user training in person and remotely to varied audiences and ability levels Strong working knowledge of Microsoft Office and Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams, sufficient to train and support end users Confidence delivering Microsoft Copilot training to end users Confidence delivering cyber security awareness training to end users Ability to prepare and adapt clear, engaging training materials, guides and documentation for different audiences Excellent presentation, facilitation and communication skills, including the ability to explain technical topics to non-technical audiences Excellent time management, organisational and prioritisation skills to plan and deliver training across multiple clients Ability to work accurately within established processes and with attention to detail Motivation to develop knowledge of new technologies and Microsoft product updates Ability to work effectively independently and as part of a team Confident, personable and professional manner when engaging with clients of varying technical ability Ability to demonstrate behaviours consistent with ambition, professionalism, knowledge, integrity and respect Ability to travel between offices and undertake client visits if required Desirable: Microsoft certification relevant to Microsoft 365, such as MS-900 or MO-100/MO-201, or a recognised training or facilitation qualification such as AET/PTLLS Desirable: Confidence using screen-recording or video-editing tools to produce short training content Desirable: Experience delivering training within an MSP or IT consultancy environment Desirable: Knowledge and experience of Microsoft Entra ID, Intune and Purview sufficient to support related end-user training Desirable: Experience using a Professional Services Automation (PSA) system to log time, tickets and documentation Desirable: Ability to work on your own initiative with integrity and seek instruction or guidance when appropriate Desirable: Flexible approach to working hours to accommodate client training schedules Responsibilities: Deliver Microsoft, software and induction training in person or virtually, including learning following commissioned project implementation Prepare clear internal training documents covering new products, tools and topics Produce short training videos for social media to support knowledge sharing and experience Complete technical wo