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BD · Abilene, TX; Baton Rouge, LA; Bemidji, MN; Boise, ID; Brewer, ME; Cadillac, MI; Casper, WY; Chapel Hill, NC; Columbia, SC; Concord, NH; Delaware, OH; Dublin, GA; Fond du Lac, WI; Gambrills, MD; Golden, CO; Hays, KS; Hilo, HI; Lakewood, NJ; Leavenworth, WA; Marion, IN; Meridian, MS; Milton, DE; Minot, ND; Mission, SD; New York, NY; Newton, IA; North Kingstown, RI; North Platte, NE; Payson, AZ; Peoria, IL; Prineville, OR; Reedley, CA; Richmond, KY; Rolla, MO; Salt Lake City, UT; Santa Fe Springs, CA; Santa Fe, NM; Scottsville, VA; Searcy, AR; Sebring, FL; Selma, AL; Shawnee, OK; Shelbyville, TN; Summersville, WV; Waltham, MA; Waterbury, VT; Watertown, CT; Williamsport, PA
We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy Purpose The purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service. This role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x. Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support. Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts. Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations. Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support. Responsibilities Customer Service Support Service Orientation, Initiative, & Quality Applies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel Acts with customers in mind when choosing and utilizing Phone and/or Email communication channels Demonstrates effective use of phone and email for communication channel Adapts the content, tone, style, and form to suit the needs of the reader, the subje