Ofertas › TikTok
TikTok · London, United Kingdom
Responsibilities The PTE - Scaled Governance team is responsible for driving end-to-end business outcomes across TikTok LIVE, including ecosystem governance and monetization governance, while ensuring that governance measures effectively manage risks without compromising business growth or user experience. As TikTok LIVE continues to grow and evolve, our scope has expanded beyond traditional governance operations to support a broader range of business initiatives, including agency governance, model solutions, and other cross-functional projects. Our ambition is to become a centralized scaled operations function for TikTok LIVE, providing end-to-end operational solutions throughout the full project lifecycle. By leveraging both in-house expertise and Business Process Outsourcing (BPO) resources, we enable efficient, high-quality, and scalable operations that support evolving business needs. We continuously strive to improve operational effectiveness and return on investment (ROI), striking the right balance between governance outcomes, operational costs, user experience, and sustainable business growth. We are looking for a Scaled Governance Manager to join our Operation Excellence team within PTE - Scaled Governance. In this role, you will drive quality governance initiatives across TikTok LIVE moderation operations, with a focus on identifying systemic quality risks, strengthening end-to-end governance effectiveness, and translating operational insights into actionable business improvements. Beyond traditional quality monitoring, you will be expected to develop a holistic understanding of moderation workflows, content risks, and business dynamics, working closely with cross-functional partners to continuously improve governance outcomes while balancing risk management, user experience, and operational efficiency. Responsibilities - Market Governance & Business Insights - Conduct comprehensive market-level analyses by integrating quality metrics, operational indicators, and ecosystem signals. - Identify emerging risk patterns, structural quality issues, and market-specific improvement opportunities. - Develop standardized analytical methodologies and governance reports to support business prioritization and decision-making. - Evaluate the business impact of quality governance initiatives, including improvements in moderation effectiveness, risk management, and operational efficiency. - Quality Governance & Continuous Improvement - Develop and enha