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Delivery Hero · Barcelona, Spain
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Ref ID: JR0087805 THE JOURNEY  Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience. Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance. Help to Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths. Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.  Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.  Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities. Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently. Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners WHAT YOU WILL BRING TO THE RIDE 3-5  years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies.  Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration. Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery. Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus.  Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to