Ofertas › Hays
Hays · Ladywood, United Kingdom · £52,000 - 62,400 per year
Salary: £52,000 - 62,400 per year Requirements: Experience working within multidisciplinary teams to design and build services or improve existing service delivery. Proven experience delivering prototypes at a pace to support collaborative thinking. Experience managing service design projects and programmes within large, complex organisations. Deep understanding of service design principles, methods and practices. Strong understanding of product development methodologies, frameworks and principles. Ability to guide design decisions in complex service areas and support stakeholders in seeing opportunities for change. Ability to understand and communicate technical complexities and design risks. Strong influencing skills, especially when working with senior leaders. Confidence in supporting services to define and deliver a transformation roadmap. Ability to manage risk and explain trade-offs in complex service environments. Responsibilities: Work collaboratively with large and complex service areas to develop digital transformation plans. Map service and user journeys to identify opportunities for redesign, transformation, and streamlining. Prototype and wireframe interactions to support creative exploration and service improvement. Lead and guide service design activities across multidisciplinary teams, ensuring alignment of user needs, business objectives, and technical considerations. Allocate and plan service design resources for transformation programmes. Contribute to creating and embedding design standards, behaviours, and modern service design practices. Identify and specify effective business solutions, including improvements in information systems, data management, and organisational processes. Support service areas in mapping business flows, identifying interdependencies, and crafting an ambitious transformation vision. Technologies: Support Embedded UX UI Design More: We are a local council based in Birmingham, partnering with Hays to recruit a Senior Service Designer for an exciting 3-month initial contract. This role focuses on enhancing customer experience through a major transformation programme that influences high-impact services and shapes the way residents interact with us. We offer a hybrid working model and are looking for a dynamic individual to join our multidisciplinary teams, contribute to our design standards, and ensure user-centred design is at the heart of our operations. last updated 43 week of 2026