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IMT Resourcing Solutions · Cheltenham, United Kingdom · £32,000 - 35,000 per year
Salary: £32,000 - 35,000 per year Requirements: Previous experience in a 2nd Line IT Support role MSP experience is highly desirable Strong knowledge of Microsoft 365, Windows Server, and Active Directory Good understanding of networking fundamentals Excellent troubleshooting and problem-solving skills Strong communication and customer service abilities A proactive attitude with a passion for technology and continuous learning Responsibilities: Provide 2nd line support across desktop, server, and cloud environments Troubleshoot and resolve escalated technical issues Support Microsoft 365, Windows Server, and Active Directory Diagnose networking issues including DNS, DHCP, TCP/IP, and firewalls Assist with infrastructure upgrades, cloud migrations, and IT projects Support backup solutions and business continuity systems Maintain accurate documentation and manage tickets within agreed SLAs Deliver outstanding customer service to a diverse client base Technologies: Active Directory Cloud Support Microsoft 365 TCP/IP Windows Office 365 More: We are an established and growing Managed Service Provider based in Cheltenham, offering hybrid working and a permanent full-time opportunity. You will join a collaborative and forward-thinking team with genuine opportunities for career progression, ongoing training, and exposure to the latest technologies, including modern Microsoft and cloud environments. We invest in our people and offer a supportive environment with exciting expansion plans. last updated 43 week of 2026