Ofertas › Ascend Consulting
Ascend Consulting · Cobridge, United Kingdom · £45,000 - 55,000 per year
Salary: £45,000 - 55,000 per year Requirements: Strong practical experience managing a Microsoft-based IT environment. Strong experience administering Azure Virtual Desktop and FSLogix. Strong Microsoft 365 administration experience, including SharePoint and OneDrive. Experience managing networks, firewalls, VPNs and secure remote access. Experience supporting business telephony platform. Experience with remote monitoring and management software. Experience supporting Cyber Essentials, penetration testing or similar compliance programmes. Strong troubleshooting and root-cause-analysis skills. Ability to manage suppliers and resolve escalated technical incidents. Strong documentation, communication and organisational skills. Microsoft certifications. Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge. Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender. Experience with PowerShell or other automation tools. Experience managing IT services for a geographically distributed workforce. Experience producing disaster-recovery and business-continuity plans. ITIL knowledge or experience working within a structured service-management environment Responsibilities: Take day-to-day ownership of our IT systems, infrastructure and technology services. Ensure that our systems are reliable, secure, appropriately monitored and available to users during operating hours. Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers. Establish appropriate service levels, escalation procedures and incident-management processes. Provide senior-level technical support for complex or business-critical issues. Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures. Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely. Identify recurring support issues and implement permanent technical or process improvements. Technologies: Azure Cloud Support ITIL Microsoft 365 Microsoft Intune Network PowerShell Security SharePoint Office 365 More: We are a leading engineering and manufacturing business in Stoke, offering a hands-on IT Manager opportunity at up to £55,000. This is a broad role covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will