Ofertas › GCS
GCS · London, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Experience in application support for development teams in production environments Strong troubleshooting skills, including analysing failures and finding root causes Experience with C# .NET and T/SQL Experience working with SQL Server or Oracle databases and Windows Server environments Ability to liaise with development teams and internal/external support teams Experience communicating with business clients and support stakeholders Experience with incident and problem management processes Ability to contribute to technical and design workshops and support standards Awareness of performance, scalability, and security considerations Willingness to provide out-of-office-hours production support Experience supporting application releases in production and disaster recovery environments Responsibilities: Support development teams with production application support across communication, investigation, and issue resolution Troubleshoot application failures and implement fixes such as code changes or SQL scripting Check Windows Servers, databases, and other relevant application environments when issues occur Liaise with technical support, network, infrastructure, DBA, and other support teams to resolve application issues Communicate with primary support helpdesk teams to provide advice and suggestions Work with team members and the wider development team to establish best practices for application support Analyse and help define application configurations that meet business requirements Contribute to technical and design workshops to suggest ideas for stable application operations Help define application support standards for safe production operation Plan and estimate work volumes for application support activities Support the rollout of applications into production to minimise failures after release Consider performance, scalability, and security during design and implementation phases Follow incident and problem management processes, ensuring accurate ticket updates and clear stakeholder communication Participate in defining and configuring application environments in disaster recovery sites Support continuous improvement of application support methodology across the team and wider support departments Technologies: C# Support Network Oracle SQL Security Windows ASP.NET More: We are offering a 6-month contract for an Application Support Specialist role on a hybrid basis, with 3 days per week in our Canary Wharf office. Th