Ofertas › Eligo Recruitment Ltd
Eligo Recruitment Ltd · Billingsgate, United Kingdom · £46,000 - 52,000 per year
Salary: £46,000 - 52,000 per year Requirements: Strong commercial experience within IT support or end-user technology Excellent macOS / Apple support knowledge Hands-on experience with Jamf Pro Good knowledge of Google Workspace and/or Microsoft 365 Experience with endpoint and device management Exposure to other technologies such as Intune and Entra ID The ability to support both Apple and Windows environments Strong troubleshooting and problem-solving skills Excellent communication and customer-service skills Confidence taking ownership of complex and escalated issues A collaborative approach and willingness to share knowledge with others Experience in a media, creative or fast-paced environment Experience with automation or scripting Knowledge of AI tools or AI-driven approaches to IT support Apple or Jamf certifications Experience with video conferencing and workplace technology Exposure to endpoint security, networking or infrastructure troubleshooting Bash or Python scripting Responsibilities: Provide high-quality, hands-on IT support to users across the business Act as a key point of escalation for more complex technical issues Support a predominantly macOS and Apple environment Administer and support Jamf Pro Manage MacBooks, iPhones and other Apple technology Support Google Workspace and Microsoft 365 Work with other technologies like Entra ID, Intune and endpoint management tools Support a smaller Windows environment where required Manage device provisioning, deployment, patching and lifecycle activities Support joiners, movers and leavers Troubleshoot hardware, software, connectivity and user issues Maintain documentation and knowledge resources Identify opportunities to improve processes and automate repetitive tasks Provide technical guidance and mentoring to more junior team members Work closely with users and colleagues in a highly visible, office-based role Technologies: AI Bash Hardware Support macOS Microsoft 365 Python Security Windows Office 365 More: We are a dynamic and established media agency in Central London, W1, offering a friendly, collaborative and people-focused environment. This is a hands-on opportunity in a predominantly macOS-focused technology function, with exposure to a broad range of modern workplace technologies and the chance to take on increasing responsibility as your career develops. We offer a competitive salary and benefits, a central London office location, and the opportunity to work closely with users and co