Ofertas › AWD Recruitment
AWD Recruitment · Swindon, United Kingdom · £28,000 - 32,500 per year
Salary: £28,000 - 32,500 per year Requirements: Previous IT support experience in a business, education, service desk, managed services or similar environment Good knowledge of Windows PCs, common business applications and Microsoft 365 Experience with Microsoft Intune, Entra ID, SharePoint or cloud-managed devices Understanding of networking, wireless systems, filtering, backup or cybersecurity Methodical troubleshooting and clear communication with non-technical users Strong customer service, organisation and written communication skills Ability to work independently at customer sites with good attention to detail Flexible availability across the working day Full UK driving licence and our own vehicle or willingness to acquire one for this role Willingness to travel between customer sites Willingness to complete required safeguarding and background checks Experience supporting schools, academies or multi-site customers Experience using ticketing, remote monitoring or professional services automation platforms Microsoft certifications or other relevant technical qualifications Awareness of safeguarding responsibilities within education Responsibilities: Deliver scheduled onsite support visits and assist teaching, administrative and leadership staff Diagnose hardware, software, account, printing, connectivity and classroom technology issues Support Windows devices, iPads, Microsoft 365, Teams, OneDrive, SharePoint, Entra ID and Intune Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Log, own and progress tickets with accurate notes, time entries and customer updates Act as a key IT contact for allocated schools and build trusted stakeholder relationships Prepare equipment and support rollouts, classroom refreshes, maintenance, network upgrades and cloud projects Manage onsite time, maintain documentation and communicate when priorities change Identify recurring issues, technical risks and improvement opportunities Technologies: Cloud Hardware Support Microsoft 365 Microsoft Intune Network SharePoint Windows Office 365 More: We are offering a varied, hands-on IT support role providing onsite support to schools and education customers across Swindon, Wiltshire and Gloucestershire, with regular travel within approximately a 35-mile radius. This is a permanent, full-time position based in Swindon, working 37.5 hours per week Monday to Friday with flexibility across the full working