Ofertas › Reed Technology
Reed Technology · Ipswich, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role Strong knowledge of Windows 10/11, Active Directory, Microsoft 365, desktop and laptop hardware, printers and peripheral devices Experience logging and managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirable: experience with Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune or modern endpoint management, Citrix, Sophos, asset management tools, or within healthcare or the wider public sector Responsibilities: Provide 2nd line support for desktop, laptop and endpoint-related incidents Troubleshoot and resolve hardware, software and peripheral issues Support Windows operating systems and Microsoft 365 environments Manage users, devices and security groups within Active Directory Configure and maintain desktops, laptops, printers and telephony equipment Build, deploy and install new IT equipment Support hardware refresh and technology rollout projects Escalate complex incidents where required and work closely with specialist teams Maintain accurate asset management and support documentation Deliver excellent customer service and keep users informed throughout the resolution process Technologies: Active Directory Citrix Hardware Support ITIL Microsoft 365 Security Windows Office 365 More: We are partnering with a large public sector organisation to recruit six Endpoint Support Engineers for an initial contract of approximately three months. The role is based in Ipswich and is onsite and field-based, providing hands-on 2nd line desktop and endpoint support across a large, complex IT environment and multiple sites. It combines remote troubleshooting with onsite technical support. Pay is £14.32 PAYE or £18.07 Umbrella per hour. last updated 43 week of 2026