Ofertas › Hawk 3 Talent Solutions
Hawk 3 Talent Solutions · Tiverton, United Kingdom · £27,500 - 27,500 per year
Salary: £27,500 - 27,500 per year Requirements: Previous experience in an IT support, helpdesk, service desk or customer support environment is desirable. Good understanding of Microsoft Windows operating systems. Basic knowledge of Microsoft 365 applications and competence using Microsoft Office/Microsoft 365. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Strong attention to detail and accurate documentation skills. Ability to prioritise workload and manage multiple tasks effectively. Friendly, approachable and customer-focused attitude. Proactive approach and genuine willingness to learn new technologies and processes. Good organisational skills and ability to work effectively as part of a team. GCSEs or equivalent qualifications, including Maths and English. Knowledge of Active Directory, Microsoft Entra ID, Office 365 administration tools and account administration is advantageous. Familiarity with IT ticketing systems such as ServiceNow, FreshService or similar is advantageous. Understanding of basic networking, Wi-Fi and device connectivity is advantageous. IT qualifications such as CompTIA A+, Microsoft Fundamentals, BTEC or equivalent are advantageous. Responsibilities: Provide first-line IT support to users across the business, responding to technical queries and issues professionally and promptly. Log, categorise, prioritise and update incidents and service requests in the relevant IT management system. Troubleshoot hardware, software, network, peripheral and connectivity issues. Support users with Microsoft 365 applications, including Outlook, Teams, Word and Excel. Assist users with Wi-Fi, device connectivity and access issues. Provide clear communication and customer service throughout the support process. Set up and maintain user accounts for new starters, internal moves and leavers. Support password resets, account permissions and access requests in line with company procedures. Configure, commission and deploy laptops, desktops, mobile phones and peripheral equipment. Assist with decommissioning and securely processing IT equipment for redeployment or disposal. Maintain accurate IT asset and equipment records and support hardware refresh and replacement programmes. Monitor incidents and service requests against agreed service levels, track outstanding tickets and update users regularly. Escalate complex technical issues to senior IT colleagues or external suppliers where appropriate