Ofertas › Candour Talent Ltd
Candour Talent Ltd · Cardiff, United Kingdom · £34,000 - 34,000 per year
Salary: £34,000 - 34,000 per year Requirements: 2+ years of relevant IT Managed Services or IT Service Delivery experience A project management qualification (such as Agile or PRINCE2) and/or experience using project delivery tools and methodologies Excellent communication and stakeholder relationship skills Knowledge of hardware and software IT solutions, including a good understanding of Microsoft Windows and back-end software Knowledge of the manufacturing industry and/or its processes Experience creating, negotiating, and maintaining SLAs Understanding of ITIL service management principles Experience managing service reviews, customer governance meetings, and continual service improvement programmes Knowledge of supplier management processes Commercial awareness and understanding of service costing Experience working in a technology, IT services, hardware, software, or technical support environment Evidence of experience and achievements in past or current projects Strong judgment and problem-solving skills Excellent attention to detail, accurate technical report-writing, and presentation skills A self-motivated, can-do attitude and determination to succeed Responsibilities: Manage IT delivery projects from end to end, covering software and hardware, using recognised industry tools and methodologies Design, develop, and maintain support processes to achieve service level agreements, including testing, troubleshooting, training, and ongoing support Collaborate with technical teams to understand service impacts, dependencies, and risks; align customer requirements, SLAs, and service performance expectations; and support Service Delivery Engineers Ensure service agreements accurately reflect business requirements, contractual obligations, and operational capabilities Analyse internal statistics to monitor service performance against agreed SLAs and proactively identify risks, trends, and opportunities for improvement Support regular customer service review meetings by presenting performance metrics, service reports, and improvement plans Contribute to service initiatives using ITIL best practices to enhance service quality Coordinate major incident communications and oversee service recovery activities Support contract renewals and commercial discussions Coordinate communications with internal and external stakeholders to ensure they understand project stages and requirements and to support successful project outcomes Capture detailed customer requiremen