Ofertas › ECS Resource Group Ltd
ECS Resource Group Ltd · Reading, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity and access, and endpoint support Experience with ITSM tools, incident and request management, queue control, priority handling, and SLA-driven support Ability to troubleshoot independently, gather evidence, and escalate with clear technical detail Experience coaching or mentoring less-experienced analysts and improving team quality Strong communication and customer ownership, including confidence working with senior or demanding users SC clearance is required; candidates must hold, or be eligible and willing to obtain and maintain, the required clearance Desirable: Typically 5+ years of experience across endpoint engineering, Modern Device Management, EUC, or Microsoft workplace technologies Desirable: Strong practical experience with Microsoft Intune, Windows Autopilot, Entra ID, and Windows 10/11 endpoint management Desirable: Good PowerShell capability and experience automating device builds, reporting, or remediation Desirable: Experience packaging and deploying applications using Win32, MSIX, scripts, or comparable enterprise methods Desirable: Understanding of endpoint security controls such as Defender, BitLocker, Conditional Access, configuration and compliance policies, and least privilege Desirable: Experience with technical testing, change control, documentation, and production handover Desirable: Relevant Microsoft 365 or Endpoint Administrator certification Desirable: Experience with ServiceNow CMDB, asset management, or device lifecycle processes Desirable: Knowledge of application compatibility, driver and firmware management, and deployment rings Desirable: Experience engineering endpoints in Government, defence, or another regulated environment Responsibilities: Own and improve the technical build, provisioning, and software-distribution capability for Windows end-user devices on a Government project Maintain and improve the Windows endpoint build standard, including Intune configuration, Autopilot profiles, compliance policies, and approved security baselines Build, enrol, configure, and validate devices for new starters, refreshes, replacements, and other provisioning needs Package, test, and distribute approved applications using appropriate modern deployme