Ofertas › Adria Solutions Ltd
Adria Solutions Ltd · Bristol, United Kingdom · £30,000 - 40,000 per year
Salary: £30,000 - 40,000 per year Requirements: At least three years of experience in IT and application support, including two years providing second-line support Strong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365 Experience maintaining and troubleshooting laptop hardware Confidence using a ticket-based helpdesk system Experience supporting video conferencing and meeting room equipment Strong problem-solving skills and a customer-focused approach Interest in exploring how automation and AI can improve support processes and everyday working practices Beneficial additional experience: Microsoft Azure and Microsoft Entra ID, Apple iPhone and iOS support, Power Automate, software testing, ITIL practices, or relevant Microsoft or CompTIA qualifications Responsibilities: Manage helpdesk tickets, investigate issues and keep users informed Support Windows 11 laptops, docking stations, monitors and peripherals Troubleshoot Microsoft 365 applications and internal business systems Administer Active Directory and Microsoft Entra ID accounts, including joiners and leavers Manage Exchange Online distribution lists and Microsoft Teams groups Support corporate iPhones and access to business resources on personal devices Investigate network connectivity and meeting room technology issues Maintain accurate IT asset records and deliver IT inductions Assist with equipment deployments, office projects and technology upgrades Provide initial investigation of issues affecting automated processes Maintain helpdesk categories and support phishing awareness tools Technologies: AI Active Directory Azure Hardware Support ITIL Microsoft 365 Network Windows iOS Office 365 Cloud More: We are an established professional services firm seeking an IT Support Engineer to join our IT Services team in Bristol. This is a full-time role with hybrid working available, supporting colleagues across Microsoft 365, business applications and workplace technology while helping improve systems and processes. We offer a friendly, supportive working environment, a focus on work/life balance, professional development investment, employee wellbeing initiatives and varied responsibilities across IT support, applications and technology improvements. Occasional travel to other UK and European offices may be required. Applications are to be submitted via Adria Solutions. last updated 43 week of 2026