Ofertas › ARM
ARM · London, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: At least 5 years of professional experience in service design or a closely related user-centred design discipline Significant experience delivering service design in the UK public sector Experience working independently at lead or senior level on complex services Strong evidence of strategic, end-to-end service design, rather than solely product or interface design Demonstrable experience creating high-quality service maps, service blueprints, user journeys and other end-to-end service design artefacts Experience working across service development stages, including Discovery, Alpha, Beta and Live Active Security Check (SC) clearance Valid UK passport Responsibilities: Lead service design activity across complex public-sector services, from Discovery through Alpha, Beta and Live Understand and map complex end-to-end services across user-facing and internal processes Create service design artefacts, including service maps, service blueprints, as-is and to-be journeys, ecosystem maps, experience principles and future-state service visions Work with User Researchers and other disciplines to ground service design decisions in evidence Undertake lightweight research and stakeholder interviews independently where appropriate Plan and facilitate workshops, co-design sessions, stakeholder interviews, playbacks and show-and-tells Help senior stakeholders understand complex services and align around future direction Constructively challenge assumptions, existing processes and solution-led thinking when these prevent better service outcomes Create clear, compelling narratives about complex service problems and opportunities Technologies: Security ARM UX UI Design More: We are recruiting a Lead Service Designer to help shape complex public services and define how they should work in the future. This is a six-month contract starting as soon as possible, paying £540 per day Inside IR35 via umbrella, based in London on a hybrid basis. Regular London attendance is expected at least once a week, and may be more frequent depending on project activity, workshops or stakeholder engagement. We are Advanced Resource Managers, a specialist talent acquisition and management consultancy covering technical recruitment and resource solutions. We will not send your CV without your permission. Where a role is advertised as Outside IR35, this is subject to the end clients final Status Determination Statement and may change. last updated 43 week of