Ofertas › Akkodis
Akkodis · Whitechapel, United Kingdom · £85,000 - 100,000 per year
Salary: £85,000 - 100,000 per year Requirements: Experience with ServiceNow; expertise across every module is not required. Strong stakeholder engagement skills and an understanding of customer service processes and technology-enabled transformation. Exposure to ServiceNow Customer Service Management (CSM), Field Service Management (FSM), or wider Customer Workflows is beneficial. Candidates with Salesforce, Dynamics, or broader CRM consulting experience are encouraged to apply if they have some ServiceNow exposure and want to develop further in that area. Responsibilities: Lead workshops with customer service, operations, and technology teams. Map customer journeys and service processes. Assess customer operating models and identify improvement opportunities. Build transformation roadmaps and business cases. Advise clients on how ServiceNow can add value within their wider CRM landscape. Support proposals, pre-sales activities, and client presentations. Help grow our Customer Workflow and CRM capability. Technologies: CRM Support Salesforce ServiceNow Architect More: Were recruiting for a senior consultant to join a growing Customer Workflows proposition at a major transformation consultancy. The role focuses on customer transformation, working with business and technology stakeholders to shape operating models, roadmaps, and programmes. Projects may cover Customer Service Management, case management, contact centre transformation, customer self-service, omnichannel service operations, workflow automation, field service transformation, and customer experience improvement. Youll work with experienced transformation professionals, engage with senior client stakeholders, and help shape our advisory approach. This is a permanent, UK-wide hybrid role offering up to £100,000, plus bonus and benefits. We are Modis International Ltd, an equal opportunities employer and recruitment agency. last updated 43 week of 2026