Ofertas › CMD Recruitment
CMD Recruitment · Bristol, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Previous experience in an IT Service Desk or Helpdesk environment Strong troubleshooting and problem-solving skills Familiarity with Windows OS, Microsoft 365, and Active Directory Excellent communication and customer service skills Ability to work in a fast-paced environment and manage multiple support requests Availability to start at short notice Responsibilities: Act as the first point of contact for IT support queries via phone, email, and ticketing systems Log, prioritise, and manage incidents and service requests in line with internal SLAs Provide first-line technical support for hardware, software, and system-related issues Troubleshoot common issues involving Windows environments, Microsoft 365, and user access Support user account administration, password resets, and permissions Assist with hardware setup and configuration, including laptops, desktops, and peripherals Escalate more complex technical issues to the relevant teams when required Maintain accurate records of issues, fixes, and updates in the helpdesk system Deliver a high level of customer service to internal users across the business Technologies: Active Directory Hardware Support Microsoft 365 Windows Office 365 More: We are an established organisation based in Bristol seeking a 1st Line IT Support professional to join our busy IT team on an initial three-month fixed-term contract. This is an opportunity to quickly add value while supporting internal users. Pay is up to £16.50 per hour, depending on experience. The role is based in central Bristol and is 100% office-based, Monday to Friday, 9am to 5pm (35 hours per week). last updated 43 week of 2026