Ofertas › Network IT
Network IT · Manchester, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Demonstrable experience leading service design on complex digital transformation programmes Ability to design and improve end-to-end services spanning multiple teams, systems and channels Advanced knowledge of service mapping, blueprinting and systems thinking Strong understanding of user-centred design principles and practices Ability to synthesise user research findings into actionable service improvements Experience balancing user, organisational and policy needs Experience working within agile, multidisciplinary delivery teams Understanding of modern digital delivery methods and government service design practices Ability to prioritise work and adapt to changing requirements Experience from UK government, the public sector or another highly regulated environment Responsibilities: Lead the design and improvement of complex, end-to-end services across multiple channels Map journeys and service blueprints, using research and data to identify pain points and opportunities Turn user, policy and operational needs into practical service improvements Facilitate workshops and align stakeholders across digital, policy, programme and operational teams Collaborate with multidisciplinary agile teams throughout discovery, alpha, beta and live Create clear design artefacts and recommendations that support senior decision-making Support service assessments and champion the Government Service Standard and Service Manual Lead end-to-end service design across multidisciplinary teams, identify opportunities for improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues Provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches Technologies: Support UX UI Design More: We are recruiting a Senior Service Designer for an initial six-month contract, working three days onsite per week in Manchester, Leeds, Sheffield or Birmingham. The rate is £700 per day, inside IR35. In this role, we need someone to help ensure complex, user-centred digital services meet user needs, business objectives and government service standards. last updated 43 week of 2026