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Outsource · Claverton Down, United Kingdom · £88,400 - 88,400 per year
Salary: £88,400 - 88,400 per year Requirements: Experience in operational support, service delivery, technical support, utilities, or customer operations Strong problem-solving and investigation skills Confidence communicating with stakeholders and suppliers Ability to manage multiple issues and take ownership through to resolution Comfort working with operational data and performance reporting Smart metering or utilities experience is beneficial Full driving licence and ability to travel between sites Responsibilities: Investigate smart meter faults, connectivity issues, and data exceptions Coordinate investigations and remedial actions with supplier partners, field teams, and internal stakeholders Monitor outstanding issues and ensure timely resolution Support Customer Services and the launch of the new Smart Meter Customer Portal Review operational data, KPIs, and reports to identify recurring issues Drive improvements in service performance and customer experience Technologies: Support More: We are recruiting two Smart Meter Operations Analysts for a client in the utility and water sector, joining a newly developing team supporting an expanding smart metering programme. This is a hands-on operational role focused on investigating issues and coordinating their resolution, rather than a pure data analyst position. The contract is for six months, with the possibility of becoming permanent, at a rate of £340 per day via an umbrella company. The role is based in Bath and regional offices, with a minimum of three days onsite per week—typically two days in Bath and one at a regional office, potentially Salisbury, Blandford, or Yeovil—and two days remote. Travel expenses are to be confirmed but are expected to be agreed. last updated 43 week of 2026