Ofertas › Adria Solutions Ltd
Adria Solutions Ltd · Manchester, United Kingdom · £30,000 - 40,000 per year
Salary: £30,000 - 40,000 per year Requirements: Experience in a senior IT support, infrastructure support, or 2nd/3rd line engineering role Strong networking fundamentals, including DHCP, DNS, VLANs, routing, and switching Hands-on experience with, or a good working understanding of, Juniper switching and Palo Alto firewalls; equivalent technologies are also considered Practical administration experience with Active Directory, Microsoft Entra ID, Microsoft 365, and Intune A logical, methodical approach to diagnosing faults and identifying root causes Clear communication skills and the ability to support colleagues through technical challenges Accountability for resolving issues and keeping users informed Ability to demonstrate practical networking knowledge and explain approaches to real support scenarios during a technical assessment Responsibilities: Own escalated technical issues from initial investigation through to resolution Troubleshoot networking problems across DHCP, DNS, VLANs, routing, and switching Administer and support Active Directory, Microsoft Entra ID, Microsoft 365, and Intune Support switching and firewall environments, including Juniper and Palo Alto technologies or equivalent platforms Provide technical guidance to 1st line colleagues and help develop their troubleshooting skills Maintain clear documentation of investigations, fixes, and support procedures Technologies: Active Directory Cloud Firewall Support Microsoft 365 Office 365 More: Were looking for a Senior IT Support Engineer to join an IT support team in Manchester as its most senior engineer and technical escalation point. This is a hands-on role focused on resolving complex issues across networking, infrastructure, and Microsoft cloud services, using a structured approach to troubleshooting. Our recruitment process includes a technical assessment covering networking fundamentals and troubleshooting. last updated 43 week of 2026