Ofertas › Tec Partners Recruitment Ltd
Tec Partners Recruitment Ltd · Clacton-on-Sea, United Kingdom · £26,000 - 29,000 per year
Salary: £26,000 - 29,000 per year Requirements: A bachelors degree in Engineering, ideally Electronics Engineering, Computer Science, or a related discipline. Knowledge of at least one programming language or development environment, such as C#, .NET, Python, LabVIEW, or NI VeriStand. Strong analytical and problem-solving skills, with the ability to investigate technical issues and identify root causes. Excellent communication and interpersonal skills, with a customer-focused approach. Ability to manage competing priorities and remain effective under pressure. Proactive attitude and willingness to learn in a fast-paced technical environment. Familiarity with Salesforce Service Cloud or similar customer relationship management systems is desirable. Understanding of instrumentation control standards and technologies, such as PXI, LXI, VISA, or IVI, is desirable. Practical experience using test and measurement instrumentation is desirable. Responsibilities: Provide technical support to customers experiencing issues with product installation, configuration, and ongoing maintenance. Investigate technical problems, identify root causes, and implement effective solutions. Escalate complex issues to our engineering and product teams, ensuring clear communication throughout the resolution process. Document customer interactions, technical issues, and resolutions using our internal support systems. Create and maintain troubleshooting guides and knowledge base articles. Build strong customer relationships by providing responsive, practical technical advice. Deliver customer training to improve product knowledge and user proficiency. Work with our R&D teams to communicate customer feedback and support product improvements. Manage support requests in line with agreed service levels and response times. Technologies: C# Cloud Support Python Salesforce ASP.NET More: We are an established electronics engineering business specialising in advanced switching, simulation, and relay technology. We are seeking a Graduate Customer Support Engineer for a full-time, permanent role in Clacton-on-Sea, Essex, with a salary of £26,000–£29,000. This is an opportunity to begin a career in a specialist electronics engineering environment, working closely with experienced engineers, product specialists, and R&D teams. The role offers exposure to varied technical challenges, products, and customer applications, with opportunities to develop software, electronics, and troubleshooting skills