Ofertas › GCS
GCS · Billingham, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Previous experience in a Level 2 Desktop, EUC, or Application Support role Strong troubleshooting and root cause analysis skills Experience supporting Windows desktop environments within enterprise organisations Knowledge of Windows 10 and Windows 11, Active Directory, SCCM / Microsoft Configuration Manager, Citrix and/or VDI environments, and Microsoft Office 365 Experience using ServiceNow or similar ITSM platforms Understanding of software deployment and endpoint support processes Ability to manage multiple priorities in a fast-paced project environment Excellent communication and customer-facing skills Experience supporting Windows 11 migration projects (desirable) Device refresh or hardware deployment experience (desirable) Application testing and validation experience (desirable) Experience within highly regulated or large-scale enterprise environments (desirable) ITIL Foundation certification (desirable) Responsibilities: Provide Level 2 support for end-user devices and business applications Support device migration, deployment, and onboarding activities Assist with application packaging, readiness assessments, testing, and validation Troubleshoot application compatibility, performance, and user access issues Support software installations, upgrades, and deployment activities Work closely with deployment teams during migration and cutover periods Manage incidents, service requests, and change activities in line with ITIL processes Escalate complex issues to specialist Level 3 teams where required Maintain accurate support documentation, knowledge articles, and ticket updates Assist with endpoint refresh and hardware replacement programmes Coordinate with business users to support testing and user acceptance activities Identify recurring issues and contribute to continuous service improvement initiatives Liaise with third-party vendors and support partners as needed Technologies: Active Directory Citrix Hardware Support ITIL ITSM Office 365 ServiceNow Windows More: We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will work as part of a wider deployment and migration team, supporting device migrations, application readiness, endpoint refresh initiatives, and user onboarding across a complex enterprise environment. This is a six-month role with a very likely extension, based onsite in Billinham five days a week. We are acting as an Employment Busin