Ofertas › GCS
GCS · Billingham, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Proven experience in a Level 3 EUC, Desktop Engineering, Workplace Technology, or Application Support role Strong troubleshooting, diagnostic, and root cause analysis skills Experience supporting Windows-based enterprise applications and endpoint platforms Experience working on large-scale IT transformation, migration, or deployment programmes Experience with application packaging and deployment processes Strong understanding of ITIL-based support environments Experience in complex enterprise organisations with multiple stakeholders Ability to manage competing priorities in fast-paced project delivery environments Excellent planning, coordination, and communication skills Desirable experience with Microsoft Windows 10 and 11, Active Directory, SCCM / Microsoft Endpoint Configuration Manager, Citrix and VDI, application packaging, endpoint management technologies, kiosk mode and secure device configurations, Microsoft 365, Group Policy, and software deployment and release management Desirable experience in pharmaceutical, biotechnology, life sciences, or other regulated industries, including exposure to GMP, GxP, or validated environments Desirable experience supporting device refresh, Windows 11 migration, or large-scale workplace transformation programmes Familiarity with application validation and compliance-driven change controls ITIL Foundation certification is desirable Responsibilities: Provide Level 3 support for enterprise endpoint devices and applications across a complex IT environment Act as the senior technical escalation point for application and EUC-related incidents Design and implement technical solutions across the end-user computing landscape Troubleshoot and resolve advanced application and endpoint issues Support application readiness activities for device migration and workplace transformation projects Investigate and remediate application compatibility issues across Windows environments Coordinate application testing, validation, and user acceptance activities Support software deployment, packaging, release management, and rollout activities Work with EUC, Infrastructure, Networking, Security, and Project teams to resolve cross-functional technical challenges Analyse logs, performance metrics, and system behaviour to perform root cause analysis Support incident, problem, change, and release management processes in line with ITIL standards Maintain technical documentation, support procedures, and