Ofertas › Mercator IT Solutions Ltd
Mercator IT Solutions Ltd · London, United Kingdom · £37,000 - 77,000 per year
Salary: £37,000 - 77,000 per year Requirements: Excellent communication and leadership skills, with the ability to collaborate and build effective relationships Open-minded, comfortable working independently and in a team, and eager to learn new technologies and promote best practice Extensive experience designing public, commercial or third-sector services Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, including experience using metrics and user feedback to define and refine services, collaborating with user researchers, and interpreting research findings Ability to analyse and visualise user journeys and service flows Ability to communicate designs and the evidence underpinning decisions clearly and persuasively Ability to work collaboratively with multidisciplinary teams and quickly in an agile environment A design-related degree or relevant industry experience Exceptional skills in demonstrating the benefits of user-centred design and integrated service offerings Basic understanding of HTML and CSS Experience introducing positive change into working practices, teams or organisations Right to work in the UK and ability to pass BPSS vetting Responsibilities: Help us design coherent, integrated service offerings based on user needs and define design strategies for services Understand user needs and create user journeys that help people navigate complex systems Identify where separate interactions should function as one service, design rational user journeys, and identify common activities across services that could create product development opportunities Analyse failures in existing services, identify root causes, and create designs or recommendations to address them Develop future service propositions that deliver on policy intentions Help plan user research and usability testing, observe sessions, and analyse research results Identify opportunities to reduce costs and improve existing services Understand the digital and process-based support systems for services and design targeted improvements or accommodate new services Map current service journeys and create blueprints for improved or new services Create and rapidly iterate service prototypes Identify and design s