Ofertas › Stripe
Stripe · NYC
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Consumer Support team partners closely with Product, Engineering, Legal, Compliance, Regulatory, Localisation, Operations Technology, and other Operations teams to build and scale support for Link and Crypto Onramp products. What you’ll do As part of the Consumer Support team, you will develop a deep understanding of Stripe’s consumer product suite and identify opportunities to resolve consumer pain points at scale. You will influence Product and Engineering roadmaps, shape support strategies, and build scalable operations for new and existing consumer products. This is a highly visible, senior individual contributor (IC) role. While you will influence senior leadership and set strategic direction, you are also the primary driver of execution. You will need to zoom out to design the long-term vision, and zoom in to manage the details—building templates, tracking deliverables, writing documentation, and directly unblocking cross-functional teams. Responsibilities Lead or partner with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link, Stripe Managed Payment, and Crypto Onramp products, features, and experiments Partner with Product and Engineering to build the infrastructure and tooling required to launch and scale consumer operations Represent the voice of the consumer and advocate for product improvements that address recurring pain points and their root causes Develop support strategies that improve the consumer experience and increase adoption of effective self-service tools Identify and deliver operational improvements that enable Consumer Support to scale efficiently Use data to surface insights, prioritize opportunities, and measure the impact of operational and product changes Deliver a high-quality consumer experience while meeting applicable local, consumer-protection, and regulatory requi