Ofertas › Renishaw plc
Renishaw plc · Bradley, United Kingdom · £38,000 - 40,000 per year
Salary: £38,000 - 40,000 per year Requirements: Substantial second-line or specialist IT support experience, including ownership of complex incidents. Strong troubleshooting skills across Windows endpoints, hardware, networks, peripherals and business applications. Experience supporting technology in a manufacturing, engineering, laboratory or similarly business-critical environment. Working knowledge of incident, request, problem, change and knowledge management. Ability to assess risk, prioritise competing demands and make sound decisions within standards. Clear communication, documentation and knowledge-sharing skills. A collaborative, customer-focused and safety-conscious approach, with the ability to work independently. A full UK driving licence and willingness to travel regularly between UK manufacturing sites, work a rotating shift pattern, undertake reasonable physical activities associated with IT equipment, and comply with site access, security, safety and manufacturing control requirements. Responsibilities: Own and resolve complex incidents and requests affecting manufacturing IT and operational technology within agreed priorities and service levels. Diagnose faults across shop-floor devices, Windows platforms, applications, networks, peripherals, test rigs, servers and databases. Act as the technical escalation point, coordinating with IT, engineering, cyber security and suppliers. Communicate clearly with customers, maintain accurate records and escalate production risks promptly. Maintain specialist knowledge of manufacturing systems, dependencies, interfaces and business criticality. Guide the introduction and replacement of shop-floor solutions, considering security, supportability, interoperability and lifecycle risk. Work with manufacturing and engineering teams to understand operational requirements, constraints and change impacts. Support patching, vulnerability remediation, obsolescence management and recovery planning. Comply with IT policies, technical standards, change controls, safety requirements and manufacturing procedures. Investigate recurring or high-impact issues using root cause analysis and recommend sustainable fixes. Use support trends, risks and feedback to identify automation, standardisation and service improvements. Maintain procedures, system records, knowledge articles, diagrams and recovery guidance. Share specialist knowledge and promote consistent support practices. Technologies: Hardware Support Security Wind