Ofertas › DCV Technologies
DCV Technologies · Glasgow, United Kingdom · £? - ? per year
Salary: £? - ? per year Requirements: Experience handling Cisco CUCM and contact centre environments Good experience troubleshooting Cisco Voice Good knowledge of MRA Experience with branch office construction, renovations and relocations, and corporate real estate projects Expertise in Cisco Unified Call Manager (CUCM) version 12.x or later, including IP endpoints, Cisco Jabber and Jabber Mobile Extensive knowledge of voice technologies, including packetized voice and protocols such as SIP, MGCP and ISDN, as well as session management and call routing At least five years of experience working with enterprise voice and data systems CCNP Collaboration-level knowledge of Cisco technologies; certification preferred but not required Level 3 troubleshooting, analysis and remediation capabilities Confident, articulate self-starter who can take initiative independently Collaborative team player with strong commitment and enthusiasm Ability to work effectively under pressure while managing multiple tasks Excellent attention to detail and organizational skills Effective time management, prioritization and deadline-management skills across multiple projects Willingness to work Friday evenings and Saturdays during installation phases Bachelors degree desirable Experience with Cisco UCCX desirable Experience with Avaya Session Manager desirable Familiarity with IPC and Private Wires desirable Responsibilities: Plan, coordinate and install technology infrastructure, including voice and data hardware and associated cabling Participate in installation planning and execution, oversee migrations, support the first day of business operations, and provide ongoing technical assistance for telephony services Support global voice infrastructure through incident, problem and change management Provide Level 3 support and assist Level 1 and Level 2 teams with incident escalations Communicate with business units during projects and incident response Participate in operational acceptance of new deployments and create technical documentation for the as-built environment Track work activities in the ServiceNow ticketing system Participate in vendor management and governance processes Technologies: Cisco Hardware Support Mobile ServiceNow More: We are seeking an experienced L3 Voice Operations Engineer for a one-year contract, with a likely extension, at a rate of £400 per day. The role is listed as based in Glasgow and hybrid, with three days per week in the office. The project invol