Ofertas › Reed Technology
Reed Technology · Uxbridge, United Kingdom · £50,000 - 55,000 per year
Salary: £50,000 - 55,000 per year Requirements: Strong understanding of Microsoft Dynamics 365 capabilities and hands-on experience with the platform Track record of implementing operational change and delivering business process improvements through technology Proven experience driving continuous improvement in CRM processes, systems, and strategies using feedback, metrics, and industry best practices Experience integrating CRM and other business systems to create seamless end-to-end customer journeys Experience training end users on CRM systems and processes, supporting change management, and driving user adoption Strong understanding of customer needs, preferences, and behaviours, with a commitment to delivering excellent customer experiences Ability to analyse customer data, identify trends and insights, and develop strategies to improve engagement, retention, and lifetime value Experience managing customer data, maintaining data integrity, and implementing data quality processes, including segmentation, cleansing, and deduplication Strong analytical and problem-solving skills Excellent communication and presentation skills, including the ability to adapt training and communications to different audiences and channels Experience managing stakeholder relationships and collaborating across business functions, including sales, marketing, IT, and senior management Customer-focused approach and passion for continuous improvement Strong understanding of data quality, governance, and customer data management Responsibilities: Act as the primary business partner for Dynamics 365 users across our organisation Build stakeholder relationships and understand business challenges and requirements Lead business change forums and user engagement activities Develop and maintain a prioritised Dynamics 365 product roadmap Identify opportunities for process automation, efficiency gains, and service improvements Translate business requirements into practical system solutions and enhancements Manage Dynamics 365 support activities and ensure issues are resolved within agreed SLAs Coordinate the development, testing, and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance, and GDPR compliance across business applications Collaborate with internal teams and external technology partners to deliver successful outcome