Ofertas › Coursera
Coursera · Dublin, Ireland
About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. About this role: As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale. About your skills: Customer Success Management Core framework for ensuring customers achieve desired outcomes and reach learning goals. Customer Engagement Conducting structured engagement sessions and proactive outreach to foster long-term relationships. Customer Retentions Maintaining relationships and supporting key retention outcomes through value-driven conversations. What you’ll be doing: Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes. Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps. Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes. Manage and prioritize your queue of