Ofertas › Doris CCTV LTD
Doris CCTV LTD · London, United Kingdom · £31,000 - 36,000 per year
Salary: £31,000 - 36,000 per year Requirements: Proven experience in technical support or IT support roles, with a strong understanding of computer hardware and operating systems Solid knowledge of networking fundamentals, including TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls, and network troubleshooting tools Hands-on experience with Microsoft Windows Server environments and Active Directory management Familiarity with macOS and Linux operating systems Proficiency troubleshooting Microsoft Office and enterprise application issues Experience with help desk tools such as ServiceNow or BMC Remedy Strong communication skills, including the ability to explain technical solutions to non-technical users and provide excellent customer service Ability to analyze technical problems and determine an effective course of action Knowledge of network security protocols, including VPNs, firewall configurations, and TCP protocols, is highly desirable CompTIA A+, Network+, MCSE, or Cisco CCNA certifications are a plus but not required Three years of experience in the security industry Responsibilities: Respond to help desk tickets and support requests through ServiceNow, Jira, or other ticketing systems, resolving issues promptly Provide desktop support for computers, printers, and peripherals across Windows, macOS, and Linux Troubleshoot software issues involving Microsoft Office, operating systems, and specialized enterprise software Help users resolve network connectivity issues involving TCP/IP, DNS, LAN/WAN configurations, VPNs, and firewalls Manage user accounts and permissions in Active Directory, including password resets and account lockouts Maintain and troubleshoot Microsoft Windows Server and Linux-based environments Work with cross-functional teams to resolve complex issues involving BMC Remedy, ServiceNow workflows, or SCCM deployments Analyze recurring problems to identify root causes and recommend improvements to system stability and security Technologies: Active Directory Cisco Firewall Hardware Support JIRA LAN Linux macOS Network Security ServiceNow TCP/IP Windows Swift More: We are seeking a proactive Technical Support Engineer to join our innovative IT support team as a frontline resource for users experiencing issues across hardware and software platforms. The role offers the opportunity to work with current technology, develop troubleshooting skills, and contribute to a reliable IT environment that supports user productivity. Pay is £31,000–£