Ofertas › Hackajob Ltd
Hackajob Ltd · Charing Cross, United Kingdom · £61,000 - 101,000 per year
Salary: £61,000 - 101,000 per year Requirements: Experience working within Retail Media, AdTech, MarTech or a related product environment Credibility operating with senior stakeholders and influencing decisions across multiple teams Strong understanding of product adoption, customer success and user engagement principles Confidence translating customer feedback and product performance data into actionable recommendations Ability to navigate ambiguity and drive outcomes across Product, Technology and commercial functions Enjoy shaping product direction through customer insight Balance strategic thinking with hands-on problem solving Energy for influencing without direct authority Ownership of complex initiatives spanning multiple teams Responsibilities: Champion customer needs and user feedback, ensuring real-world product insights inform product discussions and roadmap planning Build trusted relationships with senior client stakeholders, advising them on product capabilities, adoption and best practice Lead complex product launches, feature rollouts and adoption initiatives across multiple stakeholder groups Analyse product health, adoption and user journey data to identify trends, risks and opportunities for improvement Partner with Product and Technology teams to influence priorities, improve user experiences and support long-term product success Technologies: AI Support Network More: We are a global Customer Data Science company, with nearly 3,000 experts across Europe, Asia, Africa and the Americas. We partner with major retailers and brands to turn data into growth, innovation and measurable value. Our Product team owns the vision, strategy and roadmap for our platform, working at the intersection of customer data, AI and commercial impact. We are hiring a Senior Client Success Lead for our Media Product team on a permanent basis. The role is based in London and is full-time and hybrid. We offer flexible working hours, a birthday day off, a flexible benefits allowance, private medical insurance, life assurance, income protection, critical illness cover, a pension scheme with employer matching contributions of up to 7.5%, wellbeing support, and the option to purchase additional holiday. We are committed to an inclusive culture, offer employee networks, and can discuss adjustments and agile working opportunities during the recruitment process. last updated 43 week of 2026