Ofertas › Temporal
Temporal · San Francisco, California · Remoto · $128K – $210K • Offers Equity • Multiple Ranges
ROLE SUMMARY
Temporal has something most companies spend years trying to earn: developers who build their careers on the product, and enterprises running mission-critical systems on it. What we haven't built yet is the system that turns that trust into advocacy at scale. Stories get sourced one at a time under deadline pressure. Reference requests become fire drills. The same recognizable customers get asked again and again. Strong customer experiences don't reliably become field proof, press, keynote moments or product insight.
As the first hire on the Customer Advocacy team, you'll be the Director's partner in building the foundations of our Advocacy Systems and making it work day to day. You'll earn the trust of the customers who advocate for us and the Sales teams who depend on them: knowing who our advocates are, what each is open to, and where the field needs proof. You'll help set up the operating machinery and then run it: how we find and nurture advocates, how references are matched and tracked, how customer evidence is created and kept current, and how Sales, PMM, PR, DevRel and Product put it to work. Advocacy here is not a content service. It is a growth system built on trust, and the best version of it invests in customers before there is an ask.
The Director sets the strategy for the advocacy system, including its priorities, operating model and measures of success, and owns executive and advisory relationships (the Executive Advisory Board and our partnership on the Customer Advisory Board). You'll bring what you learn from customers and the field back into that strategy, shape how it's put into practice, own the day-to-day programs and processes.
WHAT YOU'LL DO
RUN THE DAY TO DAY ADVOCACY AND REFERENCE SYSTEM
- Be the trusted point of contact. Become the person advocates and Sales both go to. Know each advocate's story, relationship owner and comfort level, and know what the field needs next, so the right customer is matched to the right moment and nobody is asked cold.
- Run the reference program. Help shape how references are requested, matched to opportunities, tracked, prepared and thanked. Operate the day to day, so Sales can get the right customer in front of a prospect quickly and customers aren't over-asked.
- Source, nurture and track advocates. Identify champions across Sales, Tech Services, DevRel, Product and the community, and maintain a clear record of who they are, their relationship owner, what they've done for