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Infosys · Melbourne, Australia
About Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. ▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Role Description: Are you passionate about delivering exceptional customer support in enterprise mobility? We're looking for a Customer Service Desk Specialist to join our team. We're seeking an experienced Customer Service Desk Specialist/Analyst to provide Help Desk support for large-scale Enterprise Customer's Managed Mobile Devices. You will triage incidents and service requests, assist with device enrolment and basic Mobile Device Management (MDM) actions, support major incident processes, and maintain ticket quality and SLAs/KPIs. Location: Anywhere in Australia (Melbourne or Sydney preferred) Salary: 82,544- 87,992 AUD Annual Gross Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice. Roles and Responsibilities: Incident & Request Management (ITIL): Act as first point of contact for enterprise customers via phone & email; log, categorise, prioritise, and resolve tickets in the ITSM tool Telephony Operations: Handle inbound/outbound cal