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EBANX · Curitiba or São Paulo | On-site
At EBANX , we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg . In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments. Our mission is clear: to give global access to everyone . We are guided by the motto #TamoJunto , which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World. If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you. In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary . What your day-to-day will look like Work closely with the Commercial Team to understand the customer needs and define the best technical solution. Lead technical calls with different types of audiences: presenting EBANX solutions and/or exploratory discovery meetings to understand the customer's business case; Work with Internal Teams (Business Architecture, Product, Regulatory, Finance, Dev) to design and validate the customer business case and needs, always seeking the best solution; Prioritizes, communicates, and mitigates issues and risks with internal stakeholders promptly; Prepare a high-quality, documented solution proposal that is going to be delivered to the customer and used by EBANX Internal Teams as a guide to the Implementation Project. Report to internal stakeholders weekly on the progress of all of your work with the customers. Guarantee a frictionless handover to the implementation team once the design is complete What you need to shine in this role Technical background, with a focus on Web-based/cloud applications, and API communication; Payments industry background; Ability to coordinate effectively with people across geographically diverse cultures; Customer-facing skills, effective interpersonal relationships, demonstrating professional and technical credibility; Eng