Ofertas › Frontify
Frontify · Sankt Gallen · Remoto
Frontify is the brand platform behind some of the world's leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life — with governance in one place, seamless workflows across the tools people already use, and a foundation that's ready for AI.
We're driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you'll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.
What you'll shape
As Manager, Customer Success, you'll lead a team of Customer Success Managers responsible for driving retention, customer outcomes, and consistent execution across a growing book of enterprise customers.
You'll serve as the frontline leadership layer between the CSMs and the Director of Enterprise Customer Success EMEA, coaching performance, strengthening customer management discipline, and overseeing risk and escalation handling to keep the team focused on what matters most for customer health and retention.
What you'll do
Team leadership and people development
- Lead, coach, and develop a team of Customer Success Managers, setting a high bar for operating discipline across the team.
- Drive performance management, including feedback, accountability, coaching plans, and development conversations.
- Support hiring, onboarding, and ramping of new team members as the team evolves.
- Identify growth opportunities for team members and shape a positive, adaptive culture built on accountability and diverse perspectives.
- Run a predictable management cadence, including pipeline and renewal reviews, account reviews, forecasting discussions, and coaching touchpoints.