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Visa · Paris, France
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Visa France has developed over time a specific capability to develop locally products that respond to specific market demand or facilitate adoption of global products. Those products are called transactional Value-Added Services (VAS) as they bring value to clients and Visa and are related to securing and facilitating Visa payment transactions. As part of these Transactional VAS, Visa provides to their clients Digital & E-Commerce solutions (ACS, Virtual Card for e-Commerce). This role is primarily focused on the delivery, project implementation, service management, and continuous improvement of the ACS Service for French clients. In addition, the role may lead or support projects, client engagements, and service evolution initiatives related to other local transactional Value-Added Services within Visa France. Key accountabilities: Service Management: Drive the relationship with the Client for the ACS service for quality of service and metrics related purposes Day-to-day, lead all Service management tasks for the ACS service Set reportable metrics to measure and maintain performance and health of the service Prepare the Monthly Service Review for each client to monitor the KPI, SLA and Penalties defined in the agreements between Visa and the clients For each client, lead a quarterly Service Review presentation. Work with all internal stakeholders in T&O and Product to be able to provide to clients a complete view of the service and to be able to present its activity with all the service indicators (including audit actions, security issues, BCP) Organize and lead the Client's Service Review committees on a regular basis for each client: organize all the meetings, prepare the Client's Service Review Deck, lead the meetings and write the meeting minutes Following these meetings, keep records of customer interactions with details of action to follow-up and action tak