Ofertas › Eligo Recruitment Ltd
Eligo Recruitment Ltd · Farringdon, United Kingdom · Remoto · £35,000 - 45,000 per year
Salary: £35,000 - 45,000 per year Requirements: Prior experience in 1st line support, helpdesk, or a similar technical role Confidence working with macOS and ideally Windows environments too Understanding of networking concepts including TCP/IP, DNS, and DHCP Excellent communication and multitasking skills A customer-first attitude and enthusiasm for learning Experience using Jamf Pro or Kandji Ideally Jamf Pro or Apple certifications Familiarity with Microsoft 365, Google Workspace, or other cloud systems Considerable experience using MDM tools such as Jamf, Kandji, Intune, or JumpCloud Up-to-date IT certifications such as Apple Certified, CompTIA A+, ITIL, or Microsoft Responsibilities: Be the go-to person for first, second, and third line IT support for macOS and some Windows users, handling calls, emails, tickets, and on-site support Troubleshoot hardware, software, and network issues for a range of users Assist with onboarding and offboarding, including device setup, user accounts, and permissions Keep documentation up to date with clear notes and resolutions Deliver an exceptional support experience both remotely and on-site Technologies: Cloud Hardware Support ITIL macOS Microsoft 365 Network Security TCP/IP Windows Office 365 More: We are a fast-growing, IT-focused organisation with a cutting-edge, security-driven macOS environment. We offer a competitive salary, a solid pension plan, paid training and certification support, a collaborative and friendly office environment, and regular team socials and development sessions. This is an office-based role in London, and it offers real-world exposure to cloud technology, Apple device management, automation tools, and the opportunity to grow your career in a forward-thinking macOS and Windows IT team. last updated 40 week of 2026